Refund policy

Thank you for shopping with Herbatur.

Because our Herbal Hair Revitalizing Oil is a personal care product, we must maintain strict hygiene and safety standards. Consequently, all sales are final, and we do not offer refunds or exchanges for change of mind.

Please review our full policy below before completing your purchase.

1. Final Sale & Hygiene Policy

Due to the nature of cosmetic and hair care products, we cannot accept returns or offer refunds once an item has been shipped. This ensures that every customer receives a completely unhampered, pristine product. We appreciate your understanding.

2. Damages and Product Issues

We take great care in packaging your order, but shipping mishaps can happen. Please inspect your order immediately upon receipt.

If your item arrives damaged, leaking, or if you received the incorrect item, please contact us within immediately.

To process a replacement or store credit for a damaged item, please WhatsApp at +92-324-9601050 with:

• Your order number
• A brief description of the issue
• Clear photos of the damaged product and the shipping packaging

3. Order Cancellations

If you need to cancel or modify your order, please contact us immediately at our WhatsApp number +92-324-9601050. Once an order has entered the fulfillment process or has been shipped, it can no longer be canceled or refunded.